Contact Us
Got a question about a bonus we've listed, spotted something that needs updating, or just want to flag an issue with an online casino you found through this site? This page tells you how to reach Online Casinos and what we can actually help with.
What we can help with
Online Casinos compares licensed online casinos serving US players and highlights welcome offers such as the deposit matches and free spin packages shown on our rankings page. We're a review and comparison site, not a casino, so our team can help with things like:
- Corrections to bonus terms, ratings or offer details you believe are out of date
- General questions about how we research and rank operators
- Feedback on a casino review, including anything you think we've missed
- Reports of broken links, outdated information or technical issues on this site
What we can't do is intervene in disputes between you and a casino, process withdrawals, verify your account, or offer legal or financial advice. Those matters need to go directly to the operator's own support team, since only they hold your account details and transaction history.
Before you reach out about a bonus or account issue
A large share of the messages sites like ours receive are actually about account balances, delayed withdrawals or bonus terms that turned out stricter than expected. If that's your situation, a few checks first will usually save time:
- Re-read the offer's full terms on the operator's own site — wagering requirements, maximum bet limits, and game restrictions are usually the sticking point
- Check whether identity verification (KYC) is outstanding, since most licensed casinos hold withdrawals until ID and payment method are confirmed
- Contact the casino's support channel directly — live chat is typically fastest, with email as backup
- If you believe the operator has acted unfairly, its licensing regulator will usually have a formal complaints process
For a broader look at how bonus conditions typically work, and how to gamble within your own limits, our Responsible Gambling page covers deposit and time limits, self-exclusion tools, and where to find support if play stops feeling like entertainment.
How our review process works
If your message concerns how a particular casino ended up ranked or rated, it helps to know what sits behind those scores. We assess licensing status, the range of games on offer, how bonus terms read in full rather than just the headline percentage, the deposit and withdrawal methods available, and how support teams respond when contacted. Ratings reflect that research, not payment from operators — commercial relationships with the casinos listed on this site do not buy a higher position. You can read more about the sites themselves and their standing on our page covering non-Gamstop casinos, or check our About Us page for background on how the site is run.
Data, privacy and site terms
Any details you send us when getting in touch are used only to respond to your message. We don't sell contact information, and we don't share it with the casinos we review. If you want the fuller picture on how this site operates, including the limits of what we publish and how affiliate links work, our Terms and Conditions page sets that out in plain language.
A quick reminder before you play
If your enquiry touches on gambling itself rather than this site, a few basics are worth repeating: online casino games carry a built-in house edge and no outcome is guaranteed, regardless of a casino's Return to Player figures or any strategy on offer. Play only with licensed, regulated operators, check that deposit and withdrawal pages use HTTPS encryption, and never gamble with money you can't afford to lose or that's borrowed. If gambling stops being enjoyable or starts affecting your finances, support services and self-exclusion tools are available — details are on our Responsible Gambling page linked above.
Getting a useful response faster
When you contact us, including a few specifics helps us reply properly the first time:
- The name of the casino or page you're asking about
- What you saw versus what you expected — for example, a bonus percentage that didn't match, or a broken link
- Any relevant dates, if you're flagging outdated information
We read every message, though as an independent review site we can't guarantee a same-day reply. General queries about our rankings, corrections and feedback are all welcome — we'd rather hear about a mistake than leave it live.